Shipping policy
Thank you for shopping with Palazo MX. We're committed to delivering your order safely and as quickly as possible. Please review our shipping policy below.
Order Processing
Orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During periods of high demand, processing times may be slightly longer. If this happens, we'll notify you as soon as possible.
Shipping Area
At this time, Palazo MX ships exclusively within Mexico.
We're working to expand our shipping destinations in the future.
Estimated Delivery Time
Once your order has been processed, delivery typically takes 7–15 business days, depending on your location within Mexico and the shipping method available.
Please note that delivery times are estimates and may vary due to factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the items in your order.
We may occasionally offer free shipping promotions on eligible orders.
Order Tracking
Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number so you can monitor your package's progress.
Please allow 2–5 business days for tracking information to become active.
Multiple Shipments
If your order contains multiple items, they may arrive in separate packages depending on product availability or warehouse location.
If this happens, you'll receive tracking information for each shipment when available.
Delivery Delays
While we strive to deliver every order on time, delays may occasionally occur due to:
- High shipping demand
- Carrier delays
- Weather conditions
- Public holidays
- Unexpected logistical issues
We appreciate your patience and understanding should any unforeseen delays arise.
Incorrect Shipping Information
Please ensure that your shipping address and contact information are accurate before completing your purchase.
Palazo MX is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Orders
If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.
Our team will investigate the issue and work with the shipping carrier to find the best possible solution.
Contact Us
If you have any questions about shipping or your order, please don't hesitate to contact us.